Category: Management

We continue the countdown to the end of the year and are very much in the thick of the holiday season. As gift shopping winds down (or ramps up for a couple of us very quickly!), we are all looking forward to spending time with our loved ones. Which leads to our question – what…

If you live in Philly, you cannot help but hear about “Trust the Process.”  Some people vehemently support, while others fully despise “The Process.” Let’s travel back about five to six years ago when the Sixers were mired in the NBA’s purgatory of mediocracy. Newly-appointed GM Sam Hinkie had a tough decision to make, as…

I was queasy. Yes, I was physically ill. (I know. You’re thinking, “thanks for sharing, Bill!”  But please read on.) So when was this? This was my state of mind years ago, not long after ECS got off the ground, and long before we had worked with companies across a diverse 26 industries (and counting)….

Maverick (mav·er·ick) (noun).  An unorthodox or independent-minded person. The whole world loves a maverick and whole world wants the maverick to achieve something nobler than simple rebellion.  – Kevin Patterson The ECS team helps many businesses who find themselves “stuck”.  Companies who have hit a wall and just can’t get to the next level of…

Joining the ECS team at this point in my career is a natural fit for me. It is an ideal progression as I transition from my most recent position as Manager and Area Director within an international corporation – where I worked directly with small- and medium-sized businesses – to Empirical Consulting Solutions where I…

As we come upon the 5-year anniversary of ECS, we wanted to take the time to reflect on the journey and share with you where we are headed. First and foremost, we want to thank all our clients for an amazing first five years!  Without you, we wouldn’t be here.  And a special thanks to…

HOLY COW – the unemployment rate just keeps falling! It fell yet again in May, to 3.8%, down from 3.9% in April. I know these are just numbers, but it is significant to note that it was just back in October 2009 when the rate hit 10%! If you’re like a lot of companies out…

If you haven’t noticed, the business world is changing at an ever-quicker rate each year. And these rapid changes are particularly difficult on small- and medium-sized business. By the time you catch up to the latest customer wants, technology or marketing approach – the world has advanced one more time, and you’ve fallen behind yet…

When I started in sales, my CRM (customer relationship management) “system” was a shoebox filled with 3 x 5 cards and a spiral bound calendar.  I’d fill out tracking sheets on the “hot prospects” and report my calls to a voicemail box. And then there were the KPIs (did we even call them KPIs then?!)…

Don’t Just Look at the Finances to Improve Earnings If you’ve spent any time in the business world, you know the drill. Each month, the reports are compiled and sent to the executive team. You pour through the reports, looking for the good, the bad and the ugly. The good you celebrate for a few…