When we first started our business years ago, CRM (customer relationship management) systems were simple programs that were little more than contact databases. Your choice was Act! or… Act!. It was a HUGE upgrade from the tickler file shoebox of 3 x 5 cards that we all knew and loved. Fast forward a few years…
“We need people in our lives with whom we can be as open as possible. To have real conversations with people may seem like such a simple, obvious suggestion, but it involves courage and risk.” ~ Thomas Moore My partners and I had lunch together last week (something we try to do regularly) and discussed our…
Joining the ECS team at this point in my career is a natural fit for me. It is an ideal progression as I transition from my most recent position as Manager and Area Director within an international corporation – where I worked directly with small- and medium-sized businesses – to Empirical Consulting Solutions where I…
I grew up in a not-so-great part of South London, United Kingdom. If you had said to me back then that, by the time 2018 rolled around, I would have lived and worked in three continents of the world (Europe, America and Asia) and become a USA citizen, I would have laughed at you. Why? …
As we come upon the 5-year anniversary of ECS, we wanted to take the time to reflect on the journey and share with you where we are headed. First and foremost, we want to thank all our clients for an amazing first five years! Without you, we wouldn’t be here. And a special thanks to…
HOLY COW – the unemployment rate just keeps falling! It fell yet again in May, to 3.8%, down from 3.9% in April. I know these are just numbers, but it is significant to note that it was just back in October 2009 when the rate hit 10%! If you’re like a lot of companies out…
Your brand is scrutinized – in many cases subconsciously – the moment someone sees or reads something with your name attached to it. It could be your website, or a proposal you submit. It could be your LinkedIn profile, an email, or a press release. It could be your marketing collateral, or a social media…
If you haven’t noticed, the business world is changing at an ever-quicker rate each year. And these rapid changes are particularly difficult on small- and medium-sized business. By the time you catch up to the latest customer wants, technology or marketing approach – the world has advanced one more time, and you’ve fallen behind yet…
Attracting and hiring the right talent is mission critical. With unemployment under 3 percent in some areas of the country, it’s not uncommon for us to hear of job openings sitting unfilled for months, or even more than a year! This is not good for any business as it looks to achieve its goals –…
When I started in sales, my CRM (customer relationship management) “system” was a shoebox filled with 3 x 5 cards and a spiral bound calendar. I’d fill out tracking sheets on the “hot prospects” and report my calls to a voicemail box. And then there were the KPIs (did we even call them KPIs then?!)…