Category: Process

I was born in Pittsburgh to a family with deep roots in the coal and steel industry. My parents, Yankee transplants, moved the family to Dallas when I was four years old. I spent time growing up in both the Dallas and Houston areas. Art is a very important component of my life, as I…

I “play” golf. As a weekend hacker, I enjoy the opportunity to be in the fresh air as I subject myself to 4 hours of frustration and personal humiliation in the company of friends and colleagues, all at the cost of a nice dinner out with my spouse. I’m sure many of you do this…

Congratulations! You’ve decided to seek a new – or perhaps your first – CRM for your business in the coming months. It’s a great decision as it will most definitely help drive your ROI. Customer relationship management (CRM) is a technology that manages your company’s relationships, interactions, sales histories, and more with your past, current,…

How many times have you heard come from the mouth of a business leader or consultant: “I like to solve problems!”? These professionals who utter these words wear their ability to solve problems as a proud badge – and feel that it somehow makes them unique. Let’s discuss this for a moment. I’d suggest that…

As Farmers Insurance says it, ‘we know a thing or two, because we’ve seen a thing or two’. While we at ECS can’t tell you much about how to handle a tree branch falling on your car, we can give solid insight into your CRM (customer relationship management) system.  And we’d like to share with…