Category: Management

When I started in sales, my CRM (customer relationship management) “system” was a shoebox filled with 3 x 5 cards and a spiral bound calendar.  I’d fill out tracking sheets on the “hot prospects” and report my calls to a voicemail box. And then there were the KPIs (did we even call them KPIs then?!)…

Don’t Just Look at the Finances to Improve Earnings If you’ve spent any time in the business world, you know the drill. Each month, the reports are compiled and sent to the executive team. You pour through the reports, looking for the good, the bad and the ugly. The good you celebrate for a few…

Business technology is changing at a fast & furious pace. It seems like every day I see a new CRM, a “groundbreaking” marketing automation tool, the latest sales automation app, a “souped-up” time and attendance software – or any other number of new programs. What do they all have in common: they promise by using…

Imagine that your business isn’t doing so well. Let’s say sales are down (or are flat) in your company and have been for a while; it certainly makes sense that you’d look to improve poor results. You look around and it seems to you that sales training is an option that might help. You think…

A Rusty Process Will Not Get the Candidates You Want…what you can do to improve your Millennial sales recruiting results Both the Harvard Business School and the Wall Street Journal have reported on the difficulty employers have in attracting and convincing Millennials to work in sales. Companies emphasize that they can strengthen revenue if they…