Brock & Co. — Mark J. Snyder, SVP
ECS was selected to conduct a “Fresh Eyes” assessment on the client acquisition process for our company. The ECS team collaborated extremely well with our senior leadership team utilizing their “Stakeholder Interviews” and leading a “Process Mapping” session that uncovered key insights and pain points that they translated into an action plan. We found the exercise to be extremely insightful and reinforced the need to improve our processes and eliminate pain points at the root cause. ECS provided an extensive report with data points to support recommendations for improvement. I would highly recommend collaborating with ECS to improve business processes, accelerate growth and profitability.