About
Our client is a national, private duty network of franchise home care agencies. The client provides
in-home care, elder care, respite care, senior personal care, elderly care, and companion care services.
Home Health Company
Objectives
Perform Fresh Eyes Diagnostic
Focus on culture of the company and identify critical areas of concern
Value stream map the client acquisition process
Identify areas of operational improvement
Phase 1
Define
ECS & Client team - alignment of perceived areas of concern, approach and goals of program.
Discuss risks and potential constraints of success. Establish clear lines of communication and expectations.
Phase 2
Measure & Analyze
ECS conducted a Team Engagement Survey (Fresh Eyes Pulse Survey), as well as, one on one meetings to dive deeper into company culture through a start/stop/continue process.
Key Stakeholder Value Stream Mapping session – focused on client acquisition (production hours) and the current processes in place. Identified, time & motion, pain points, and key areas of opportunity.
Phase 3
Develop Strategy
Developed a “road map” strategy, providing sequencing of opportunities, key goals and objectives,
both from an operational and behavioral point.
Phase 4
Execution
Retained to provide Advisory and On Demand support in both operations and HR to assist client team
with execution of road map, as well as, continuous planning and development.
Outcomes
Production Hours - Home Care Co.