Testimonials

Emmanuel Insurance — Theresa Kravcak, CPIA, Chief Operating Officer
Operations — On-boarding

Our agency had the pleasure of working with the ECS team to assist in implementing an on-boarding process for new hires. ECS assisted every step of the way and gave valuable insights as to which methods work and which don’t. We were introduced to the Smart Sheet, which has been proven to be an invaluable asset with keeping the on-boarding process running smoothly. It’s very useful for accountability and retention purposes. We have had great success on-boarding our first hire after putting the Smart Sheet and ECS’ valuable advice into place.

Owner & Executive Director of a Successful Private Duty Homecare Company
Fresh Eyes & Culture

Hiring ECS was the BEST decision we made for our business. When we first met with the team in March, our business was struggling in many ways. Our numbers were off, our culture was negative and morale was low. ECS took the time to understand our business and identify the issues that needed to be resolved. They helped us reorganize our team, develop a structure for growth and create a work culture that is positive and encourages our staff to work as a team. This was a rebuilding year for us and we could not have done it without ECS’ help and support. We would highly recommend ECS to anyone who is serious about making changes in their company to take them to the next level of success.

Owner & Executive Director of a Successful Private Duty Homecare Company
Recruitment — Director of Operations

When we decided to hire a director of Operations for our Home Care Company, we trusted ECS to help us recruit and hire this new, key position. Our ECS resource was extremely helpful in screening potential candidates and coaching us through the interviewing process. In the end, thanks to ECS we found and hired the perfect candidate for the position, and ECS helped us with the transition to ensure a successful outcome. Overall, ECS made the recruiting process very easy and manageable and provided us the support needed to make a critical hiring decision. We highly recommend working with ECS for recruiting of key positions.

Riley Sales, Inc. — Michael Riley, President and CEO
Operations, Sales, and Human Resources

We have collaborated with Empirical Consulting Solutions (ECS) since their inception in 2013. The ECS team has advised Riley Sales on a wide variety of opportunities in Operations, Sales, and Human Resources. ECS recently addressed some the sales and operational pain points Riley Sales was facing to meet and exceed our goal of growth and profitability. ECS developed an extensive sales and operational playbook to assist the leadership team tasked with fast tracking our new, base business sales and profitability. The playbook has provided our team with a comprehensive reference guide, sequenced action plan and process enhancements that keep our team focused on achieving our goals and objectives. I would highly recommend hiring ECS for any organization looking to accelerate their growth and profitability!

HealthFirst — Brendan Kelly, President
Sales — Pipeline Growth

I’ve known Bill Morrow of ECS for more than 10 years and found him and the team to be driven, professional and a lot of fun. When my company hired ECS, I knew we would be in good hands. In the four months, we’ve worked with ECS, our sales pipeline has grown tremendously. Our sales team is more engaged and accountable. I’d be comfortable recommending ECS to any organization looking to grow their sales team.

OPS Security Group — Mitch Gyger, COO
Sales — Pipeline Growth, Process, CRM

Engaging the ECS team and their service as an outsourced VP of sales has done amazing things for OPS Security Group. When the ECS engagement started, we lacked a formal sales process, metrics, and quantitative analysis to really understand what drives new business in our many different service offerings. In the past six months ECS has completely changed how we sell by implementing key metrics, conducting sales training, and creating true sales processes for each service we offer. ECS has provided a proven top sales executive that effectively manages our sales team, and drives new business sales. We could not be happier with what ECS has done at OOS and we are excited to continue working with them.

Brock & Co. — Mark J. Snyder, SVP
Fresh Eyes — People, Process, Sales

ECS was selected to conduct a “Fresh Eyes” assessment on the client acquisition process for our company. The ECS team collaborated extremely well with our senior leadership team utilizing their “Stakeholder Interviews” and leading a “Process Mapping” session that uncovered key insights and pain points that they translated into an action plan. We found the exercise to be extremely insightful and reinforced the need to improve our processes and eliminate pain points at the root cause. ECS provided an extensive report with data points to support recommendations for improvement. I would highly recommend collaborating with ECS to improve business processes, accelerate growth and profitability.

Clean Earth — Vickie Kozhushchenko, VP, Human Resources
Human Resources

ECS’ attention to detail, insightful questions to hiring managers at the beginning of a search, and creative and thoughtful approach to sourcing candidates has provided us with great hiring decisions, time after time. The ECS team digs in to truly understand the business and the role, and candidates and managers alike indicate that they are easy to work with and move the process along efficiently and effectively. We have given ECS a wide variety of roles across the company, including management and staff roles, operations and overhead positions and the team faces every challenge with a renewed focus and commitment to find the right fit for the company and the individual. Additionally, ECS team members are a true pleasure to work with, are responsive, and have a great sense of humor!

Kauffman Gas – Chris Kauffman, Vice President
Sales, Operations

The ECS team’s inherent knowledge of the business world is second to none; their ability to identify hiccups in an organization is a true gift. ECS revolutionized our sales process from beginning to end and did it with a smile. The team members’ personalities and passion for sales motivated every one of our employees – I would recommend ECS to anyone trying to find the missing piece in their business!

Our agency had the pleasure of working
with the ECS team to assist in implementing an on-boarding process for new hires. ECS has assisted every step of the
way and given valuable insights as to which methods work and which don’t.

Theresa Kravcak CPIA, Chief Operating Officer Operations, Emmanuel Insurance

We lacked a formal sales process, metrics, and
quantitative analysis to really understand what drives
new business in our many different service offerings.
In six months, that completely changed.

Mitch Gyger COO, OPS Security Group

In the four months we’ve worked with ECS,
our sales pipeline has grown tremendously.

Brendan Kelly President, HealthFirst

We would highly recommend ECS
to anyone who is serious about making changes in their company to take them to the next level.

Caryn Coff Owner & Executive Director, Visiting Angels

ECS uncovered key insights and pain points that they translated into an action plan.

Mark J. Snyder SVP, Brock & Co.

ECS’s attention to detail, insightful questions to hiring managers,
and the team’s creative and thoughtful approach to sourcing candidates
has provided us with great hiring decisions time after time.

Vickie Kozhushchenko VP of Human Resources, Clean Earth

I have collaborated with Empirical Consulting Solutions since their inception in 2013.
The ECS team has advised Riley Sales on a wide variety of opportunities in Operations, Sales, and Human Resources.

Michael Riley President and CEO, Riley Sales, Inc.