Category: CRM

If you missed Part 1 of our series, Choosing the Right CRM for Your Business, read it here. In Part 1 of our recent CRM blog series, we congratulated your team for the decision to either look for a new CRM to catapult your business growth, or to upgrade your CRM system to take your…

Congratulations! You’ve decided to seek a new – or perhaps your first – CRM for your business in the coming months. It’s a great decision as it will most definitely help drive your ROI. Customer relationship management (CRM) is a technology that manages your company’s relationships, interactions, sales histories, and more with your past, current,…

As Farmers Insurance says it, ‘we know a thing or two, because we’ve seen a thing or two’. While we at ECS can’t tell you much about how to handle a tree branch falling on your car, we can give solid insight into your CRM (customer relationship management) system.  And we’d like to share with…

Margo Michel joined ECS earlier this year, and has been asked how she came to be a part of the team.  Here, she shares her story in her own words. Some background information: over the past 20+ years, Margo has accumulated considerable CRM (customer relationship management) experience working for startups and small, high growth companies. …

Nothing happens until someone sells something.  ~ Henry Ford Leads are the life blood of all companies.  Without leads, you can’t then actually sell.  This quote above by Mr. Ford is as true today as when he first uttered those words – “Nothing happens until someone sells something”. So, it’s natural to put focus, money…

When we first started our business years ago, CRM (customer relationship management) systems were simple programs that were little more than contact databases.  Your choice was Act! or… Act!.  It was a HUGE upgrade from the tickler file shoebox of 3 x 5 cards that we all knew and loved. Fast forward a few years…

Joining the ECS team at this point in my career is a natural fit for me. It is an ideal progression as I transition from my most recent position as Manager and Area Director within an international corporation – where I worked directly with small- and medium-sized businesses – to Empirical Consulting Solutions where I…